Welcome to the Zarach Store Knowledge Base.
This page is your central help guide for learning how to use Zarach Store effectively. Open any
section below to understand setup, sales, products, reports, modules, and common troubleshooting
steps.
Use this documentation to train new staff, solve common issues, and understand key workflows
inside your business system.
Installing Zarach Store
To start using Zarach Store, install the application on your device and confirm it opens
correctly.
1. Download the correct app version for your device.
2. Open the installer and follow the setup steps.
3. Allow any required permissions during installation.
4. Launch the app after installation is complete.
5. Log in with your account details.
6. Confirm that the dashboard loads successfully.
If the app does not open after installation, re-download it and check your device security
settings before trying again.
Setting Up Your Business
Your business setup affects invoices, branding, reports, and location management.
1. Enter your business name, phone number, email, and address.
2. Upload your business logo.
3. Set the correct currency and timezone.
4. Review your invoice details and receipt settings.
5. Save your setup before starting operations.
Always confirm your business information is accurate because it appears on important customer
documents.
Adding Users And Staff
You can add staff accounts and decide what each user is allowed to do.
1. Go to the user management section.
2. Create a new user profile.
3. Enter the user’s name, email, phone number, and password.
4. Assign the correct role or permission level.
5. Restrict the user to a location if needed.
6. Save and test the user account.
Use permission control carefully so users only access the tools required for their role.
Creating Products
Products must be added correctly before they can be sold, tracked, or reported.
1. Open the product management section.
2. Enter the product name.
3. Add a SKU or product code if needed.
4. Choose the correct category and unit.
5. Set the purchase price and selling price.
6. Add product variations if the product has sizes, colors, or options.
7. Save the product.
Well-structured product records improve stock control, pricing, and billing speed.
Opening Stock Setup
Opening stock helps you begin with accurate inventory balances.
1. Open the product you want to update.
2. Choose the correct business location.
3. Enter the available quantity.
4. Add cost information if required.
5. Save the opening stock record.
6. Confirm that the stock balance updates correctly.
Always double-check your opening quantities to avoid stock mismatch later.
How To Make A Sale
The POS or sales screen is where you process daily customer transactions.
1. Open the POS screen.
2. Select a customer if needed.
3. Add products by search or barcode scan.
4. Adjust quantity, price, or discount if necessary.
5. Choose the payment method.
6. Confirm the amount paid.
7. Complete the transaction.
8. Print or share the receipt.
Review all products before completing the sale to avoid mistakes and refunds.
Sales Returns And Refunds
Sales returns help you correct transactions and manage customer refunds properly.
1. Open the original sale record.
2. Choose the return or refund option.
3. Select the item being returned.
4. Enter the correct quantity.
5. Confirm the refund method or balance adjustment.
6. Save the return.
Returns affect both stock and sales records, so confirm the correct item and quantity before
saving.
Adding Customers And Suppliers
Customer and supplier records help you manage sales, purchases, balances, and communication.
For customers:
1. Open the contacts section.
2. Choose Add Customer.
3. Enter name, phone number, email, and address.
4. Save the customer record.
For suppliers:
1. Open the contacts section.
2. Choose Add Supplier.
3. Enter supplier details.
4. Save the supplier record.
Complete contact records make reporting and transaction tracking easier.
Printing Receipts And Invoices
Receipts and invoices can be printed after transactions or from saved records.
1. Open the completed transaction.
2. Select the print receipt or print invoice option.
3. Choose the correct printer.
4. Confirm the document layout.
5. Print the document.
If the print output is not correct, review your printer setup, paper size, and invoice layout
settings.
Understanding Reports
Reports help you track business performance and make better decisions.
Common reports include:
- Sales reports
- Purchase reports
- Stock reports
- Profit and loss reports
- Customer and supplier reports
To use reports:
1. Open the reports section.
2. Select the report type you need.
3. Apply date, location, or user filters.
4. Review the summary and detailed values.
5. Export or print the report if needed.
Check reports regularly to understand sales trends, stock movement, and overall profitability.
Business Settings Overview
Business settings control how your system behaves across different areas.
Important settings include:
- Business identity
- Currency and timezone
- Invoice numbering
- Tax settings
- Receipt layout
- Location defaults
- Branding
Before changing settings:
1. Review the current values.
2. Update only the fields you need.
3. Save changes carefully.
4. Test the result after saving.
Incorrect settings can affect taxes, invoices, and reports, so always review changes before going
live.
Modules And Add-ons
Zarach Store can be expanded using optional modules.
Common modules include:
- CRM Module
- Accounting Module
- Asset Management Module
- CMS Module
Modules help you extend the system based on your business needs.
Before using a module:
1. Confirm it is installed and active.
2. Review the module settings.
3. Give access only to the right users.
4. Test the workflow before using it in daily operations.
Each module should be configured correctly so it works smoothly with the rest of the system.
Common Troubleshooting
Many common issues can be solved quickly with a few checks.
If something is not working:
1. Refresh the page and try again.
2. Confirm your internet or server connection.
3. Check that the user has the correct permissions.
4. Review stock entries if quantities look wrong.
5. Confirm printer settings if documents are not printing.
6. Clear cache if recent updates are not visible.
If the issue continues, take a screenshot and note the exact problem before contacting support.
When To Contact Support
Contact support if:
- You cannot log in after repeated attempts.
- Transactions are not saving correctly.
- Stock values remain incorrect after review.
- Reports show unexpected totals.
- A module stops working.
- The system shows repeated error messages.
When contacting support, provide:
- The exact page where the issue happened
- A short description of what you were doing
- Any visible error message
- A screenshot if possible